This Privacy Policy explains how LollyLuxe Artisan Candies (“LollyLuxe,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, place an order, or contact us. By using this website, you agree to the practices described below.
1. Introduction
We are committed to protecting your privacy and handling your personal information in a transparent and responsible way. This policy describes what we collect, why we collect it, the choices you have, and how to contact us with questions or requests.
2. Information we collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact information — the name, email address, phone number, and message you provide when you use our contact form or newsletter signup.
- Order information — details you provide when placing an order, such as shipping address, delivery preferences, and items purchased.
- Usage information — information collected automatically through cookies and similar technologies, such as pages visited, time spent on pages, browser type, device information, and approximate location.
3. How we use your information
- Respond to inquiries — to answer your questions and fulfill requests made through the contact form.
- Fulfill orders — to process, ship, and track orders, and to communicate with you about them.
- Marketing (with consent) — to send you news about seasonal flavors and limited batches, only if you have subscribed to our newsletter or otherwise consented.
- Improve the site — to understand how the site is used so we can improve its content and performance.
- Comply with obligations — to keep accurate business records and meet legal requirements.
4. Cookies and similar technologies
Cookies are small text files stored on your device that help websites remember your preferences and work properly. We use two categories of cookies:
- Strictly necessary cookies — these keep the cart, forms, and navigation working and are stored for the duration of your session (or up to 30 days for your saved cart). They cannot be disabled without breaking core site functions.
- Optional cookies (analytics & advertising) — these help us understand how the site is used and, with your consent, allow us to show relevant ads. They are only stored if you accept them in the cookie banner.
The table below describes the main cookies and similar technologies used on this site:
| Cookie / Technology | Purpose | Duration |
|---|---|---|
| lollyluxe_session | Keeps your cart and form entries during the visit | Session |
| lollyluxe_cart | Remembers items in your saved cart | 30 days |
| lollyluxe_consent | Remembers your cookie preference (accepted or declined) | 6 months |
| Analytics cookies (only after consent) | Distinguish unique visitors and measure site usage | 1–2 years |
| Advertising identifiers (only after consent) | Measure ad performance and show relevant ads | Up to 90 days |
You can withdraw your consent at any time by clearing your browser storage for this site and refreshing the page — the cookie banner will appear again so you can make a new choice.
5. Advertising and analytics
With your consent, we may use advertising and analytics services to measure how our site and ads perform and to show you relevant LollyLuxe ads. If you decline non-essential cookies, neither analytics nor advertising identifiers will be stored on your device, and no advertising data will be associated with you. You can opt out of advertising cookies at any time as described in Section 4.
6. Third-party providers
We work with service providers that help us run our store, send email, analyze traffic, and process payments. These providers receive only the information they need to perform those tasks and are required to protect it under written agreements. We do not sell your personal information to third parties.
7. Data retention
- Contact inquiries — retained for 12 months after the last interaction, or until you ask us to delete them.
- Newsletter list — retained until you unsubscribe or ask us to remove you.
- Consent records — retained for 6 months to remember your cookie preferences.
- Order records — retained as required by tax and accounting regulations.
8. Your rights and choices
Depending on your location, you may have the right to access, correct, delete, or port your personal information, to object to its processing, or to withdraw consent at any time. To exercise any of these rights, contact us using the details in Section 11. We respond to all privacy requests within 30 days.
9. Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, for material changes, post a notice on the homepage. We encourage you to review this policy periodically.
11. Contact us
If you have questions or requests about this Privacy Policy or your personal information, contact us at hello@lollyluxe.gmail.com or by mail at 427 Maple Grove Avenue, Suite 210, Portland, OR 97204, USA.